{"id":30266,"date":"2025-05-07T12:30:25","date_gmt":"2025-05-07T10:30:25","guid":{"rendered":"https:\/\/emergencyeye.de\/use-cases\/efaflex-tor-und-sicherheitssysteme-gmbh-co-kg\/"},"modified":"2025-10-17T10:35:46","modified_gmt":"2025-10-17T08:35:46","slug":"efaflex-tor-und-sicherheitssysteme-gmbh-co-kg","status":"publish","type":"use-case","link":"https:\/\/emergencyeye.de\/en\/use-cases\/efaflex-tor-und-sicherheitssysteme-gmbh-co-kg\/","title":{"rendered":"EFAFLEX Tor- und Sicherheitssysteme GmbH &amp; Co. KG"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"30266\" class=\"elementor elementor-30266 elementor-23269\" data-elementor-post-type=\"use-case\">\n\t\t\t\t<div class=\"elementor-element elementor-element-11f74a63 e-flex e-con-boxed e-con e-parent\" data-id=\"11f74a63\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1dbb80e9 e-con-full hero-mask e-flex e-con e-child\" data-id=\"1dbb80e9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-35fc5189 e-con-full e-flex e-con e-child\" data-id=\"35fc5189\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-329d1e71 white-dots elementor-widget elementor-widget-heading\" data-id=\"329d1e71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">EFAFLEX Tor- und Sicherheitssysteme GmbH &amp; Co. KG<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-38095f59 e-con-full e-flex e-con e-child\" data-id=\"38095f59\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1fbdf1d6 elementor-widget elementor-widget-text-editor\" data-id=\"1fbdf1d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tPhoto: EFAFLEX Tor- und Sicherheitssysteme GmbH &amp; Co. KG\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a6d8082 e-flex e-con-boxed e-con e-parent\" data-id=\"a6d8082\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-40e7fb60 elementor-widget elementor-widget-breadcrumbs\" data-id=\"40e7fb60\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/emergencyeye.de\/en\/home-page\/\">Startseite<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3ba830c5 e-flex e-con-boxed e-con e-parent\" data-id=\"3ba830c5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5482a0a3 space50 elementor-widget elementor-widget-spacer\" data-id=\"5482a0a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-14486533 e-flex e-con-boxed e-con e-parent\" data-id=\"14486533\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-318fa872 e-con-full e-flex e-con e-child\" data-id=\"318fa872\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-26d15bbe elementor-widget elementor-widget-text-editor\" data-id=\"26d15bbe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>&#8220;With EFA SmartAssist, we offer our customers a premium service that enables us to provide better remote support worldwide.&#8221;<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2523a9d6 elementor-widget elementor-widget-text-editor\" data-id=\"2523a9d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>[Martin Tronich, General Manager Customer Service Worldwide]<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6e2ceb5c e-flex e-con-boxed e-con e-parent\" data-id=\"6e2ceb5c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ea083f space50 elementor-widget elementor-widget-spacer\" data-id=\"6ea083f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5985ef1a e-flex e-con-boxed e-con e-parent\" data-id=\"5985ef1a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4334776f e-con-full e-flex e-con e-child\" data-id=\"4334776f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-507f8ef0 elementor-widget__width-auto two-lines darkgreen-dots  elementor-widget elementor-widget-heading\" data-id=\"507f8ef0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">EFAFLEX stands for premium service, customer focus and sustainability  <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef7e297 elementor-widget elementor-widget-text-editor\" data-id=\"ef7e297\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>EFAFLEX is a leading global manufacturer of high-speed industrial doors and sets standards in quality, durability and technological innovation. Particularly noteworthy is the first-class customer service, which focuses on customized maintenance concepts, fast spare parts availability and digital remote maintenance. <\/p><p>With EFA-SmartAssist\u00ae, a solution based on EmergencyEye\u00ae technology, the company offers its customers innovative, digital support. Thanks to this technology, service technicians can analyze faults via live video and often rectify them directly without the need for an on-site visit. This minimizes downtimes and significantly increases support efficiency.  <\/p><p>At BAU 2025 in Munich, EFAFLEX highlighted its focus on premium service, customer centricity and sustainability.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ad3acc1 e-flex e-con-boxed e-con e-parent\" data-id=\"ad3acc1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-31919bd space50 elementor-widget elementor-widget-spacer\" data-id=\"31919bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-48dabe18 e-flex e-con-boxed e-con e-parent\" data-id=\"48dabe18\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-25d48ad7 elementor-widget elementor-widget-image\" data-id=\"25d48ad7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1900\" height=\"980\" src=\"https:\/\/emergencyeye.de\/wp-content\/uploads\/efaflex-content-dispatcher-1.jpg\" class=\"attachment-large size-large wp-image-23272\" alt=\"Photo EFA-SmartAssist, dispatcher in action\" srcset=\"https:\/\/emergencyeye.de\/wp-content\/uploads\/efaflex-content-dispatcher-1.jpg 1900w, https:\/\/emergencyeye.de\/wp-content\/uploads\/efaflex-content-dispatcher-1-768x396.jpg 768w, https:\/\/emergencyeye.de\/wp-content\/uploads\/efaflex-content-dispatcher-1-1536x792.jpg 1536w\" sizes=\"(max-width: 1900px) 100vw, 1900px\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Photo: EFAFLEX Tor- und Sicherheitssysteme GmbH &amp; Co. KG<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-96318bb e-flex e-con-boxed e-con e-parent\" data-id=\"96318bb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-624ddf7 space50 elementor-widget elementor-widget-spacer\" data-id=\"624ddf7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-45edfff e-flex e-con-boxed e-con e-parent\" data-id=\"45edfff\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3a07cae8 e-con-full e-flex e-con e-child\" data-id=\"3a07cae8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4896a083 elementor-widget elementor-widget-text-editor\" data-id=\"4896a083\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The company presented state-of-the-art digital solutions to further optimize its service and provide the best possible support to customers worldwide. The trade fair appearance underlined the company&#8217;s commitment to innovative and sustainable door solutions that are not only energy-efficient, but also meet the requirements for environmental friendliness and resource conservation. <\/p><p>With this combination of technology, first-class service and a clear commitment to sustainability, EFAFLEX is setting new standards in the industry and remains a reliable partner for companies worldwide.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ddd49e7 elementor-widget__width-auto two-lines darkgreen-dots  elementor-widget elementor-widget-heading\" data-id=\"3ddd49e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">EFAFLEX optimizes technical support and customer service worldwide with EFA-SmartAssist\u00ae<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e1999e elementor-widget elementor-widget-text-editor\" data-id=\"1e1999e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>EFAFLEX uses EmergencyEye\u00ae technology under the name EFA-SmartAssist\u00ae to optimize its technical support and customer service worldwide. With EFA-SmartAssist\u00ae, trained EFAFLEX employees can carry out remote diagnostics via video function. <\/p><p>This enables problems to be solved quickly and efficiently, often without the need for an on-site visit. It also improves the quality of support and reduces downtime. <\/p><p>The application does not require any additional app installation. Customers receive an invitation to digital assistance via text message on their smartphone. Data protection-compliant functions such as live video, chat, location determination or HD photos can be used to carry out digital fault analysis and rectification. In many cases, damage assessment is also possible without an on-site presence.   <\/p><p>By using EFA-SmartAssist\u00ae, EFAFLEX increases the efficiency of its support, reduces costs and increases customer satisfaction through fast and targeted problem solving.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-192869ef e-flex e-con-boxed e-con e-parent\" data-id=\"192869ef\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-419cbefd space70 elementor-widget elementor-widget-spacer\" data-id=\"419cbefd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5e761c71 e-flex e-con-boxed e-con e-parent\" data-id=\"5e761c71\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2aead1f6 e-con-full ee-info-box e-flex e-con e-child\" data-id=\"2aead1f6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f3a5fdc elementor-view-stacked elementor-widget__width-auto elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"3f3a5fdc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"info\" viewBox=\"0 0 24 24\"><path id=\"info-2\" data-name=\"info\" d=\"M13.69,3.63c-.02-.11-.06-.22-.1-.32-.04-.1-.09-.2-.16-.3-.06-.09-.13-.18-.21-.26-.08-.08-.17-.15-.26-.21-.09-.06-.19-.12-.3-.16-.1-.04-.21-.08-.32-.1-.56-.11-1.15.07-1.55.47-.08.08-.15.17-.21.26-.06.09-.12.19-.16.3-.04.11-.08.21-.1.32-.02.11-.03.22-.03.34s.01.23.03.34c.02.11.06.22.1.32.04.1.09.2.16.3.06.09.13.18.21.26.08.08.17.15.26.21.09.06.19.12.3.16.1.04.21.08.32.1.11.02.22.03.34.03s.23-.01.34-.03c.11-.02.22-.06.32-.1.1-.04.21-.09.3-.16.09-.06.18-.13.26-.21.08-.08.15-.17.21-.26.06-.09.12-.19.16-.3.04-.11.08-.21.1-.32.02-.11.03-.22.03-.34s-.01-.23-.03-.34ZM12,8.01c-.89,0-1.62.72-1.62,1.62v10.51c0,.89.72,1.62,1.62,1.62s1.62-.72,1.62-1.62v-10.51c0-.89-.72-1.62-1.62-1.62Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-274eb970 elementor-widget elementor-widget-heading\" data-id=\"274eb970\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">More info<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31882a72 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"31882a72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.efaflex.com\/de\/service\/service-deutschland\/hotline-support\/\" target=\"_blank\" rel=\"nofollow\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"extlink\" viewBox=\"0 0 24 24\"><path id=\"extlink-2\" data-name=\"extlink\" d=\"M15.82,21.75H5.43c-1.74,0-3.16-1.42-3.16-3.16v-10.38c0-1.74,1.42-3.16,3.16-3.16h5.64c.69,0,1.26.58,1.26,1.26s-.58,1.26-1.26,1.26h-5.64c-.37,0-.63.32-.63.63v10.33c0,.37.32.63.63.63h10.33c.37,0,.63-.32.63-.63v-5.69c.05-.69.58-1.21,1.26-1.21.74,0,1.26.53,1.32,1.26v5.69c0,1.74-1.42,3.16-3.16,3.16ZM21.03,2.3h-.05c-.05,0-.11-.05-.16-.05h-5.96c-.69,0-1.26.58-1.26,1.26s.58,1.26,1.26,1.26h2.58l-8.22,8.17c-.26.26-.37.58-.37.9s.16.69.37.9c.26.26.58.37.9.37s.68-.16.9-.37l8.17-8.17v2.58c0,.69.58,1.26,1.26,1.26.32,0,.63-.11.9-.37s.37-.58.37-.9V3.51c.05-.37-.11-.69-.32-.95-.11-.11-.21-.16-.37-.26Z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">EFAFLEX Website<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>EFAFLEX is a leading global manufacturer of high-speed industrial doors and sets standards in quality, durability and technological innovation. 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