Why EmergencyEye®
12 advantages that help you to help better!
Platform-independent
We use the technology WebRTC (Web Real-Time Communication).
It can be used to exchange audio, video and data streams directly via the web browser with all internet-enabled devices – whether smartphone, tablet, drone, PC or data glasses – in real time. This means that our software can be used without an app, regardless of the operating systems or manufacturers of the end devices.
Cross-industry
Wherever decisions are made or consultations take place remotely. We have customers from a wide range of sectors who can help better and faster with us.
Fast
No installation necessary: As a browser and Software-as-a-Service (SaaS) solution, EmergencyEye® technology is ready for you to use immediately.
Certified
We are ISO 9001 certified and our development department is ISO27001 certified and we place great value on high standards. It goes without saying that we regularly have our compliance with quality requirements and standards checked by external auditors. This is one of the key foundations for our successful collaboration with critical infrastructure facilities.
Safe
With encrypted data transport and data management in accordance with ISO 27001 standards, we ensure the confidentiality, integrity and availability of information. Our data management is also GDPR-compliant – we protect privacy by handling personal data responsibly and securely. A connection to your authentication systems is possible via the single sign-on (SSO) functionality.
Multifunctional
The numerous functions of EmergencyEye® cover the areas of visualization, communication, localization and documentation. We are constantly developing them further in close cooperation with our customers.
Customizable
It’s not just the platform’s range of functions that can be adapted to your needs or special situations. We also offer you simple adaptation to your corporate design with our white label service, allowing you to visually integrate our product into existing systems with your logo and colors.
User-friendly
The highly intuitive usability of EmergencyEye® leads to a high level of acceptance among callers and users and reduces entry barriers for everyone involved. Our customers manage their platform themselves, create any number of users themselves, store organizational structures and edit texts.
Efficient & sustainable
With EmergencyEye® , many challenges can be solved over the phone without the need for specialists to be on site. If an intervention is necessary, the specialists are better prepared and equipped as they are better informed about the situation. This avoids unnecessary journeys and thus saves costs and CO2 emissions.
Intergratable
Thanks to a REST API, we enable you to easily integrate the system into existing IT infrastructures. This guarantees user-friendly control and legally compliant documentation of both the data obtained and the functions used in the data management system of your choice.
Multilingual
The user interface is available in German, English, French and Italian and can be freely selected by each user. There is also simultaneous translation into 32 languages for the chat function, so that language barriers can be overcome via chat.
Comprehensible
In addition to the transfer of individual data in real time via the REST API, a session report is created at the end of each session – also for forwarding to other parties required in the process. We also provide you with usage evaluations and system performance data at the desired level of detail.