Lovion GmbH
“With Lovion EYE, you can access live video, photos and location data transmitted by technicians, customers or service providers on site in real time. This enables a precise assessment of situations and supports effective decision-making.”
[Lovion GmbH]
Tailor-made solutions for asset management, planning and construction
Lovion GmbH, based in Dortmund, is a leading provider of IT solutions for the utilities, telecommunications and waste management industries. Its core product, the Lovion Business Information System (BIS), digitizes business processes and offers tailor-made solutions for asset management, planning, construction and work management.
One focus is on the management and evaluation of operating resources. Lovion RATING is used to analyze networks and facilities, while Lovion PROJECT manages construction projects. The work management module Lovion WORK enables the efficient organization of tasks and teams. Lovion also offers mobile solutions, such as the Lovion SURVEY APP, with which surveys can be carried out easily using a smartphone.
One particularly innovative product is Lovion EYE, based on EmergencyEye® technology. This solution enables real-time remote support by allowing technicians, customers or external service providers to transmit live videos, photos and location data to the back office via their smartphone. This facilitates rapid problem analysis and targeted instructions without the need for a specialist to always be on site. In addition, a chat function with translation improves communication in the event of language barriers.
Integration into existing IT systems is particularly important. Lovion provides interfaces for GIS, ERP and DMS systems and ensures a seamless connection to the digital infrastructure of companies with web services and mobile applications. In this way, Lovion supports efficient, flexible and transparent process control that is tailored to the specific requirements of network operators and infrastructure companies.
Efficient remote support with Lovion EYE
Lovion uses EmergencyEye® technology in its Lovion EYE product to enable efficient remote support for utility companies. With this solution, office staff can access live videos, photos and location data transmitted via the smartphones of technicians, customers or external service providers in real time. This allows problems to be diagnosed more quickly and accurately without the need for a specialist to be on site at all times.
A classic use case is fault management. If technicians encounter an unexpected problem, they can relay the situation directly to experts in the office via live video transmission. They can get a precise picture of the damage, give specific instructions on how to rectify it and identify any spare parts required in advance. This saves time and reduces unnecessary trips.
Lovion EYE also offers an innovative solution for customer support. For example, if a customer reports a problem with a water or electricity connection, the support team can use a link to establish a direct video connection to the person’s smartphone. This allows the problem to be analyzed quickly and initial solutions to be provided directly – often without the need for a technician to visit the site.
Another highlight is the integrated chat function with automatic translation, which is particularly helpful in the event of language barriers. The system also has drawing tools that allow office staff to draw instructions directly into the live image. As no app installation is required and no data is stored, the solution complies with current data protection guidelines (GDPR-compliant).
By using Lovion EYE, utility companies benefit from more efficient deployment management, faster problem solving and overall higher customer satisfaction. The option of direct remote support not only saves time and costs, but also contributes to the optimization of processes and a more sustainable use of resources.