Berliner Immobilienmanagement
“With EmergencyEye® technology, we can detect faults in our properties more quickly and resolve them more efficiently. The live video support enables a more precise assessment of the defects detected on site, optimizes the use of resources and increases the speed of response. The unique documentation of EmergencyEye® technology is essential for us and our framework agreement partners.”
[Frank Struck, Head of the Service Control Center, Berliner Immobilienmanagement GmbH]
About the BIM
Berliner Immobilienmanagement GmbH (BIM) is a wholly-owned subsidiary of the state of Berlin and was founded in 2003. It manages around 5,000 state-owned properties, including head office buildings, court buildings, police and fire department properties as well as cultural and educational facilities.
The core tasks of Berliner Immobilienmanagement range from the efficient and sustainable management of properties owned by the state to the planning and implementation of construction and renovation projects and sustainability management, the implementation of measures to save energy and reduce CO₂ emissions, supported by an ISO 50001-certified energy management system.
BIM’s guiding values reflect its commitment to sustainable success. Innovation and a down-to-earth approach are at the heart of its philosophy: the focus is on future-oriented solutions that also remain sustainable in the long term. Agility is another important value that enables BIM to react quickly to new challenges and act flexibly. At the same time, excellence is a top priority – striving for the highest quality in all services ensures that the highest standards are always met.
With the introduction of EmergencyEye® technology in the central service control centre as BIMvorOrt, BIM is relying on a digital solution that enables both technical building maintenance and optimized maintenance processes.
BIMvorOrt: Optimizing digital real estate management
Berliner Immobilienmanagement GmbH (BIM) is using EmergencyEye® technology under the name BIMvorOrt to take its digital real estate management to the next level. With live video support, technical defects can be precisely assessed and efficiently rectified remotely in real time. This visual documentation plays a central role in collaboration with framework agreement partners and ensures transparent and rapid troubleshooting.
BIMvorOrt intelligently addresses several key factors: Sustainability, customer satisfaction and resource efficiency. By using remote diagnostics, many problems are identified and assessed at an early stage, which reduces CO₂ emissions by avoiding unnecessary on-site appointments. This makes an important contribution to sustainable property management. Property users benefit from shorter response times and faster repairs, which significantly increases customer satisfaction.
The precise assessment of defects also leads to better resource efficiency, as repairs are carried out in a targeted and needs-based manner. BIMvorOrt thus offers efficient maintenance and optimizes maintenance processes, which ensures improved technical building maintenance.
With BIMvorOrt, BIM relies on a digital service control center that not only increases service quality, but also contributes to the sustainable optimization of property management.