EFAFLEX Tor- und Sicherheitssysteme GmbH & Co. KG
“With EFA SmartAssist, we offer our customers a premium service that enables us to provide better remote support worldwide.”
[Martin Tronich, General Manager Customer Service Worldwide]
EFAFLEX stands for premium service, customer focus and sustainability
EFAFLEX is a leading global manufacturer of high-speed industrial doors and sets standards in quality, durability and technological innovation. Particularly noteworthy is the first-class customer service, which focuses on customized maintenance concepts, fast spare parts availability and digital remote maintenance.
With EFA-SmartAssist®, a solution based on EmergencyEye® technology, the company offers its customers innovative, digital support. Thanks to this technology, service technicians can analyze faults via live video and often rectify them directly without the need for an on-site visit. This minimizes downtimes and significantly increases support efficiency.
At BAU 2025 in Munich, EFAFLEX highlighted its focus on premium service, customer centricity and sustainability.
The company presented state-of-the-art digital solutions to further optimize its service and provide the best possible support to customers worldwide. The trade fair appearance underlined the company’s commitment to innovative and sustainable door solutions that are not only energy-efficient, but also meet the requirements for environmental friendliness and resource conservation.
With this combination of technology, first-class service and a clear commitment to sustainability, EFAFLEX is setting new standards in the industry and remains a reliable partner for companies worldwide.
EFAFLEX optimizes technical support and customer service worldwide with EFA-SmartAssist®
EFAFLEX uses EmergencyEye® technology under the name EFA-SmartAssist® to optimize its technical support and customer service worldwide. With EFA-SmartAssist®, trained EFAFLEX employees can carry out remote diagnostics via video function.
This enables problems to be solved quickly and efficiently, often without the need for an on-site visit. It also improves the quality of support and reduces downtime.
The application does not require any additional app installation. Customers receive an invitation to digital assistance via text message on their smartphone. Data protection-compliant functions such as live video, chat, location determination or HD photos can be used to carry out digital fault analysis and rectification. In many cases, damage assessment is also possible without an on-site presence.
By using EFA-SmartAssist®, EFAFLEX increases the efficiency of its support, reduces costs and increases customer satisfaction through fast and targeted problem solving.