Flughafen Berlin Brandenburg GmbH
“With BER SmartAssist, we can coordinate maintenance and troubleshooting at BER more efficiently and quickly. The digital video support enables us to make expert knowledge available directly on site – without long travel times or delays. This allows us to reduce downtimes, optimize the use of resources and increase the quality of service in facility management.”
[Dipl.-Ing. Ralph Struck, Senior Vice President Technical & Infrastructural Facility Management,
Flughafen Berlin-Brandenburg GmbH]
Berlin Brandenburg Airport (BER) - Sustainability, digitalization & efficiency
Berlin Brandenburg Airport (BER) is the central air traffic hub of the capital region and sets standards in sustainability, resource efficiency and digitalization. As a climate-conscious company, BER continuously optimizes its energy and water use, relies on renewable energies and pursues the goal of a CO₂-neutral airport infrastructure.
Digital services such as contactless check-in, smart gates and an intuitive airport app improve the passenger experience. At the same time, BER contributes to economic stability as one of the largest employers in the region and is committed to noise protection, recycling programs and sustainable infrastructure development.
Particular attention is paid to building maintenance and servicing in order to ensure smooth airport operations. Here, BER relies on digital solutions such as remote video support for facility management. The combination of automated processes, AI-supported systems and real-time video support ensures more efficient maintenance and optimal use of resources.
With this focus on smart facility management and innovative technologies, BER remains not only a major international hub, but also a pioneer for future-oriented, digital and sustainable airport development.
Efficient maintenance with video support at BER - Digitalization in facility management
The maintenance of the airport infrastructure plays a central role in ensuring smooth operations. To make maintenance and troubleshooting more efficient, BER relies on innovative technologies such as EmergencyEye® as BER SmartAssist.
Digital video support for facility management makes it possible to provide expert knowledge in real time without the need for specialists to be on site. This avoids long travel times, reduces downtime and optimizes the use of resources. This leads to higher service quality and sustainable operational reliability.
With live video support for building technology, technicians can analyze problems remotely and provide immediate solutions. This efficient troubleshooting with video support not only minimizes downtimes, but also increases efficiency and sustainability in infrastructural facility management.
Another highlight of BER SmartAssist is the integrated chat with translation function, which facilitates communication between international teams. Automatic translations enable smooth collaboration between technicians, security personnel and external service providers – a decisive advantage, especially in stressful or time-critical situations.
By using remote video support, BER is proving to be a pioneer in the field of smart facility management and is setting new standards for digital solutions in building maintenance via video call.