Löwen Entertainment GmbH
“The option of video support helps us to provide our customers with even better and faster support for all technical issues. We have been relying on Emergency Eye for several years now. One major advantage is that our business partners can access video support without any effort, without having to download an app or register beforehand.”
[Roland Kellner, Head of LÖWEN-SERVICE, LÖWEN ENTERTAINMENT GmbH]
Future-proof device commissioning and technical customer service
LÖWEN ENTERTAINMENT, based in Bingen am Rhein, is one of the leading manufacturers of entertainment solutions in Germany. The company is part of the international NOVOMATIC Group and employs over 1,100 people. For over 70 years, LÖWEN has stood for innovation, quality and service excellence in the gaming industry.
LÖWEN ENTERTAINMENT develops and distributes state-of-the-art electronic devices and operates its own technical service and support for rapid assistance.
Since 2023, LÖWEN has relied on video support via smartphone to solve technical problems efficiently, but above all to put devices into operation. This reduces CO₂ emissions, reduces the need for technician visits and increases both customer satisfaction and costs.
The company is also increasingly developing recyclable and resource-saving appliances.
With its combination of technology, sustainability and excellent service, LÖWEN ENTERTAINMENT is setting standards in the entertainment industry.
Service excellence through innovative solutions
LÖWEN ENTERTAINMENT stands for outstanding service excellence and focuses on innovative solutions for sustainability and resource efficiency.
Since 2023, a central component of this strategy has been video support via smartphone using EmergencyEye® technology, which enables customers to solve technical problems more efficiently without the need for a technician to be on site.
This reduces CO₂ emissions, saves technician hours and increases customer satisfaction at the same time.
LÖWEN ENTERTAINMENT thus relies on a combination of digital innovation, sustainable management and excellent customer service to continuously increase the efficiency of its services and act in an environmentally conscious manner.