LVM Insurance
“EmergencyEye® enables us to guarantee efficient claims settlement. By obtaining missing information via live video support, we can steer the claim in the right direction and in many cases settle it promptly – a win-win solution for our customers and us. Video support allows us to establish closer contact with our policyholders and increase our service quality by providing a “tangible” service in the event of a claim.”
[Christian Bücker, team leader of the external adjusters in the property damage division, LVM Versicherung]
About LVM Versicherung
LVM Versicherung is a German insurer based in Münster that offers a wide range of insurance and financial services. Originally founded in 1896 as an agricultural insurance association, the company has developed into one of the leading insurers in Germany.
LVM offers insurance for private and business customers. These include motor vehicle, liability, household contents and residential building insurance as well as legal protection and accident insurance. LVM also offers pension solutions, including private pension insurance, company pension plans and unit-linked pension products. It also offers various tariffs in the area of health and long-term care insurance, from private health insurance to supplementary insurance for those with statutory health insurance.
LVM offers special commercial insurance for companies, including public liability, contents and fleet insurance. As a mutual insurance association, LVM acts in the interests of its members and relies on an agency model with personal advice on site.
Info on how the company uses EmergencyEye technology
Since 2022, LVM Versicherung has been using EmergencyEye® technology to offer its customers even more efficient and convenient support. Thanks to this innovative video support, claims adjusters and service staff can access customers’ smartphones directly without having to install an additional app.
This technology can speed up many processes considerably. In the case of vehicle damage, for example, video support enables a quick and precise assessment to be made directly on site. Customers receive access to the video connection via a link, in which an LVM expert can assess the damage live. This allows repair measures or towing services to be organized in a more targeted manner, and claims settlement is significantly faster.
Thanks to EmergencyEye®, LVM also offers a prompt assessment of building damage, for example after a storm or water ingress. Experts can record the damage directly via the video link and initiate appropriate measures. This means that tradesmen can be commissioned more quickly and necessary repairs can begin promptly.
In addition to classic claims settlement, the video service also supports customers with general questions about documentation or processing. Anyone who is unsure about which photos or documents are required for a claim can get advice via live video. LVM employees guide customers step by step through the process and ensure that everything runs smoothly.
LVM has further optimized its service by using EmergencyEye®. The direct visual assessment not only improves communication between customers and experts, but also enables transparent and rapid processing of concerns – flexible, uncomplicated and without long waiting times.