Stadtwerke Bochum Netz GmbH
“With OnHelp, we not only want to make our service more efficient, but also raise the quality of support for our citizens and technicians to a new level.”
[Ansgar Varnhagen, Head of Network Technology, Stadtwerke Bochum Netze]
Sustainable energy supply with tradition and a future
Stadtwerke Bochum is a municipal supply and service company based in Bochum. Since its foundation in 1855, it has reliably supplied the city’s residents with electricity, gas, water and district heating. They also offer energy services and solutions in the field of electromobility.
A special feature of Stadtwerke Bochum is its commitment to sustainability and renewable energies. They invest in the expansion of renewable energies both locally in Bochum and throughout Germany. For example, they operate their own photovoltaic systems in the city and purchase green electricity from hydropower. They are also involved in wind energy projects, such as the Trianel Windpark Borkum.
As a grid operator, Stadtwerke Bochum Netz GmbH is responsible for the electricity and gas grid as well as the technical management of the water network in Bochum and the region. They ensure a high level of reliability in the supply and integrate renewable energies and electromobility into their network.
Stadtwerke Bochum is characterized by its many years of experience in energy supply, its sustainable actions and its close connection to the city and its citizens.
"OnHelp" for visual support and interactive problem solving
In September 2024, Stadtwerke Bochum Netz GmbH introduced OnHelp, a pioneering technology based on EmergencyEye® technology. The aim is to make the work of employees in the network control center, the central point of contact for fault reports, easier and at the same time improve communication with citizens and technicians.
OnHelp, short for Online Help, enables the staff of the network control center to effectively use the versatile functions of EmergencyEye®. This technology opens up new possibilities in communication by providing access to real-time information, visual support and interactive problem solving.
Thanks to the integration of EmergencyEye®, network control center staff can, for example, use live video connections to assess faults more precisely or provide interactive instructions that are directly tailored to the problem. This not only improves response times, but also ensures more precise processing of fault reports.
The introduction of OnHelp underlines Stadtwerke Bochum Netz GmbH’s commitment to digital innovation and modern citizen service. In the future, further areas of application for OnHelp could be developed within Stadtwerke Bochum in order to optimize even more processes and workflows.
With OnHelp, Stadtwerke Bochum Netz GmbH is taking a significant step towards digitalization and customer orientation – a benefit for employees, citizens and technicians alike.