Technology
Our product
EmergencyEye® technology is a web-based software solution that enables fast and efficient communication in emergency and crisis situations as well as in service and customer support.
Without installing an app, it uses functions such as live video, chat and location determination to make decisions and solve problems in real time.
EmergencyEye® technology is a GDPR-compliant communication software and promotes resource efficiency, sustainability and customer satisfaction. Numerous industries use it to overcome their challenges.
Wherever decisions are made or consultations take place remotely, EmergencyEye® offers a practical and legally secure solution for dealing with small and large crises.
Service facilities can connect to mobile devices such as smartphones, internet browsers, data glasses or drones directly and without an app via a web connection, regardless of the mobile network provider. This allows facilities to receive and exchange valuable information.
Our functions at a glance
The numerous functions of EmergencyEye® technology are provided in consultation with the users. Not every area of application requires all functions to be activated.
HD Photo
Provides access to high resolution images and documents
Pointer
Helps to provide targeted guidance
Draw
Allows interactive editing of images from live video
BIDI
The video image of the agent promotes a personal connection with the caller
Screenshare
Share screen content
Focus
Prioritize content for callers
Smart Connect (drones, glasses and much more)
Integrating additional end devices
Chat
Overcomes language problems, among other things, through simultaneous translation into several languages
Invite participants
Allows to add one or more experts to existing session
Audio
Enables voice communication between participants via the data channel
Copy SMS link
Allows sharing the session link e.g. by e-mail
Disclaimer BC (before connection)
Request for participant consent before establishing a connection
Notes
Free text field for noting information
Session Report
Ensures complete documentation
API
Provides the interface
Address book
Allows quick connection to saved contacts
User structure
Enables the creation of individual departments in an organization chart
Recording
Documentation of live video and/or audio data
Locating
Locates the place of action
GEO SMS
Routet other auxiliaries on site
Capture reality better virtually with EmergencyEye®.
Through EmergencyEye®, service facilities will improve their performance as staff will be able to handle calls faster, more accurately and efficiently, and better support and care for those affected. The innovative technology can be set up in just a few minutes, is easy to integrate into existing IT infrastructures, and thus easily complements the existing armentarium.
The very intuitive usability of EmergencyEye®, the highest possible cyber security and the protection of personal data lead to a high acceptance among callers and users. We offer EmergencyEye® as a mobile solution for situation reconnaissance and assessment to command and control, crisis and disaster management teams, supervisory authorities and decision-makers/leaders.
EmergencyEye® technology combines state-of-the-art web communication with an intuitive, secure and data protection-compliant platform
- Connections via WEB real-time data transmission & communication
- No app download required
- Real-time data transmission & communication
- End-to-end encrypted communication
- GDPR-compliant processing of location data and video and audio data
- Maximum end device compatibility
- Seamless integration into existing IT infrastructures (e.g. emergency call control centers, call centers, technical support platforms)
- REST API & interfaces for individual adaptation to company software
- Cloud-based architecture for high scalability and stability
- Logging & documentation of interactions
- Works with 3G, 4G, 5G, LTE and WLAN networks
- Low bandwidth requirement, optimized video compression for stable connections
- Operation on secure servers in Europe
Quick installation, easy handling and direct connection
The individual functions are enabled using WebRTC technology and controlled via the EmergencyEye® web interface. The user can manage his account and access rights independently and integrate it into an existing IT infrastructure via a free interface, so that all actions and information can be stored and interactions that have taken place can be assigned. EmergencyEye® was initially developed for use in emergency communication and has since been in routine use in numerous emergency call facilities in Germany, Austria and Switzerland.
The patented EmergencyEye® software is provided as Software-as-a-Service and is now used in the energy, gas and water industries, in chemical groups, logistics and service companies. We continuously develop EmergencyEye® according to user feedback and thus guarantee a user-friendly product that is future-oriented, sustainable and beneficial. As a white label, the licensee can use EmergencyEye® under its corporate identity.
Are you ready for EmergencyEye®?Test your system readiness now!
Firewalls, intrusion detection and prevention systems, proxy servers and many more are important elements of cyber security and data protection. Both are the basis of partnership for us and we ourselves maintain the highest standards.
Use the “checkbox” to test the performance of your IT security concept and be pleased if the test initially shows hurdles. Because that would be the proof of a good protection of your infrastructure and the basis for a sustainable use of EmergencyEye® at your site. Let’s work together and discuss the settings required to deploy EmergencyEye® and continue to sustain your infrastructure.
Areas of application
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