Our product

Capture reality better virtually with EmergencyEye®.

Through EmergencyEye®, service facilities will improve their performance as staff will be able to handle calls faster, more accurately and efficiently, and better support and care for those affected. The innovative technology can be set up in just a few minutes, is easy to integrate into existing IT infrastructures, and thus easily complements the existing armentarium.

The very intuitive usability of EmergencyEye®, the highest possible cyber security and the protection of personal data lead to a high acceptance among callers and users. We offer EmergencyEye® as a mobile solution for situation reconnaissance and assessment to command and control, crisis and disaster management teams, supervisory authorities and decision-makers/leaders.

Quick installation, easy handling and direct connection to modern smartphones.

The individual functions are enabled using WebRTC technology and controlled via the EmergencyEye® web interface. The user can manage his account and access rights independently and integrate it into an existing IT infrastructure via a free interface, so that all actions and information can be stored and interactions that have taken place can be assigned. EmergencyEye® was initially developed for use in emergency communications and has since been in routine use in numerous emergency call facilities in Germany and Switzerland.

The patented EmergencyEye® software is provided as software-as-a-service and is now used in the energy, gas and water industries, in chemical groups, logistics and service companies. We continuously develop EmergencyEye® according to user feedback and thus guarantee a user-friendly product that is future-oriented, sustainable and beneficial. As a white label, the licensee can use EmergencyEye® under its corporate identity.

All EmergencyEye® functions at a glance

Visualization

Live video
Allows a view of the situation on site

Photo
Allows documentation and information for other experts

HD Photo
Provides access to high resolution images and documents

Pointer
Helps to guide purposefully

Draw
Allows interactive editing of images from live video

BIDI
Provides rapport building with the caller through the agent’s video image

Screenshare
Share screen content

Focus
Prioritize content for callers

Communication

Chat
Overcomes language problems among other things by simultaneous translation into several languages

Invite participants
Allows to add one or more experts to existing session

Audio
Enables the caller’s voice to be switched on in a shared session with experts

Copy SMS link
Allows sharing the session link e.g. by e-mail

Disclaimer BC (before connection)
Consent request before connection setup for employees and callers

Documentation

Notes
Free text field for noting information

Session Report
Ensures complete documentation

API
Provides the interface

Address book
Allows quick connection to stored contacts

User structure
Enables the creation of individual departments in an organization chart

Recording
Documentation of live video and/or audio data

Localization

Locating
Locates the place of action

GEOsms
Routet other auxiliaries on site

The existing telephone connection between smartphone and service/control center remains untouched

Technical details of EmergencyEye®:

WebRTC technology
Integration into existing IT infrastructures
Intuitive operability and easy handling
Highest cybersecurity and protection of personal rights
No pre-installations on smartphones necessary
Patented and certified software
Account including access rights management
Platform is available in German, Italian, French or English.
Also available as white label license in your own corporate design
Suitable for service providers, customer service, incident management, emergency management

Test your cybersecurity

Firewalls, intrusion detection and prevention systems, proxy servers and many more are important elements of cyber security and data protection. Both are the basis of partnership for us and we ourselves maintain the highest standards. Use the “checkbox” to test the performance of your IT security concept and be pleased if the test initially shows hurdles.

Because that would be the proof of a good protection of your infrastructure and the basis for a sustainable use of EmergencyEye® at your site. Let’s work together and discuss the settings required to deploy EmergencyEye® and continue to sustain your infrastructure.