EmergencyEye® technology in use for
After-sales service, technical service, installer control, Remote diagnostics
Wherever decisions have to be made or consultations take place remotely on the phone.
EmEye-T® shows the benefit
- in the number of challenges solved already at the first
Customer contact - in faster problem solving already on the phone
- through fewer trips by specialists on site
This not only increases customer satisfaction due to fast restoration of product experiences, but also the
efficiency of one’s own company.
Hazard prevention, crisis and emergency management, rescue services and site protection
Whenever large or small crises need to be handled quickly and efficiently.
EmergencyEye® shows the benefit
- in a faster situation assessment based on a live video image
- in a targeted disposition of rescue resources
- in a better guidance of the people on the ground
This allows more people to better survive an emergency and crisis situation, facilities to be better protected, and resources to be conserved.
No app- web based
EmergencyEye® is based on WebRTC technology and enables direct data connection and communication between Internet-enabled devices. Thus, no app is required for their use and the best and latest solution is always available.
Numerous functions
Through EmergencyEye®, anytime and anywhere, in addition to live video, chat with translation, accurate and continuous location, a photo function and many other features of commercially available smartphones can be used during an existing phone call from a PC, tablet or laptop.
Integration and interfaces
EmergencyEye® can be easily integrated into an existing infrastructure. There is no need to purchase hardware. Via a free interface, we enable problem-free control of the functions and legally compliant documentation of the data and actions.
Different industries - one solution
Whether industry, services, critical infrastructure or emergency response – EmergencyEye® has already convinced numerous partners.
Here is an excerpt of our references and customers.
Vodafone is our development partner from the very beginning and provides not only a superfast SMS gateway but also a zero rating.
Since 2020, employees of the Evonik AG plant fire department in Marl have been using EmergencyEye® technology in their daily routine.
As a leading Swiss telecommunications company, Quickline, together with its independent, regionally based partners, uses live video consulting in service and customer support.
Swiss Post has worked with us to further develop EmergencyEye® technology and can report on experience in use with its own customers.
The Karlsruhe Institute of Technology, in cooperation with Corevas GmbH & Co.KG, has made the technical implementation of EmergencyEye® possible within the framework of the Horizon2020 project.
Artificial intelligence for emergency management – The German Research Center for Artificial Intelligence (DFKI) is acting as Corevas’ lead partner in the SPELL project.
Together with BASF’s plant fire department, we are working on computer-aided image processing to support decision-making processes.
After an intensive review of the technology, data protection and cyber security, Bayernwerk decided to use EmEye-T® in the company.
The largest accident insurer in Switzerland, the Swiss Accident Insurance Fund SUVA, can provide information about the use of EmergencyEye® technology in appraisals, among other things.
As part of our Horizon 2020 funding, IMEC developed the EmergencyEye® security architecture with a focus on encryption and authentication.
Together with Fraunhofer, we are developing methods for automated text and speech analysis as well as image analysis in crisis communication within SPELL.
The Bottrop Fire Department uses EmergencyEye® in its control center to get a picture of the situation at the emergency scene and to provide more targeted and efficient assistance.
At RheinEnergie, fault clearance service employees will be able to access live smartphone videos of their customers to better diagnose faults from 2019.
As a municipally anchored company and regional natural gas supplier, GVG Rhein-Erft uses EmEye-T® in fault management and fitter support.
The Touring Club Switzerland sees the use of EmergencyEye® technology in accident reporting but also in roadside assistance. Helping faster and more efficiently is the premise here.
Since 2020, dispatchers in the Swiss canton of Aargau have been able to use EmergencyEye® to assess emergency situations even better, determine the location precisely and provide targeted assistance.
The district control center of the Kleve district was one of the first to integrate EmergencyEye® into its emergency call management system and is also involved in the further development of the technology.
The Lahn-Dill district was the first district in Hesse to use EmergencyEye® in both the district control center and the crisis management team to assess the situation and support the population.
The EmergencyEye® technology supports the customer service of UNITO Versand & Dienstleistungen GmbH and hereby customers of Quelle with queries and service requests.
Instead of describing malfunctions on the phone, V-Zug has been offering customers the opportunity to support problem analyses and solutions via their cell phone camera since 2021.
EFAFLEX uses the EmergencyEye® technology as its own brand under the name EFA-SmartAssist® in the company worldwide and thus optimizes its own service for technicians and customer service.
ISE mbH was a development partner within the Horizon2020 funding project and enables the integration of EmergencyEye® into the mission control system “iSE-Cobra4”.
VivaSecur enables system start-up from the operations control system and central data storage via interfaces from the SecurCAD and Dalles3 operations control systems to EmergencyEye®.
Since mid-2019, the fire and rescue control center of the Rheinisch-Bergischer Kreis district has been using EmergencyEye® technology in emergency calls.
UNION TECHNIK is the all-rounder in the field of technical service and is supported by EmEye-T® in dealing with the daily challenges.
In addition to training employees in the use of EmergencyEye®, we are working with the DRK on the use of artificial intelligence in the decision-making process in crisis situations.
EmEye-T® supports the customer service of UNITO Versand & Dienstleistungen GmbH and hereby customers of OTTO Austria and Central Europe with queries and service requests.
As part of the project “Katastrophenschutz goes digital” , the Odenwaldkreis is the first municipality in southern Hessen to use EmergencyEye® to support emergency response.
Rhein-Kreis-Neuss is not only the home county of EmergencyEye® technology, but has also played a major role in the development of the technology, from the district administrator to the dispatcher at the control center. We thank the county dispatch center, the ÄLRD, the county administrator and all supporters for their enthusiasm and help.
Following an intensive test phase, the Stade Rescue Control Center has been using EmergencyEye® in the control center, emergency response, vaccination center and health department since the beginning of 2021.
Our promise:
Helping better together.
We put the status quo in the context of development and will continue to evolve EmergencyEye® with users to create software solutions that enable them to better and faster help those seeking assistance.
In doing so, we are guided by the highest standards with regard to cyber security, data protection, protection of personal rights, and compliance, and will be measured against these on an ongoing basis.
Hackathon@PMRExpo 26.–28. November 2024
Are you ready to showcase your skills, collaborate with top talents, and revolutionize the world of AI-supported solutions for effective crisis and emergency case management, assist in decision making and increase the general effectiveness of communication in critical situations?
6ter HACKATHONAMRING® | 28.06 – 30.06.2024 Nürburgring
„Smart Service 5.0 – Innovation für eine bessere Welt“ Der 6. Hackathonamring findet vom 28. bis 30. Juni 2024 am Nürburgring statt und bietet eine
Nacht der Technik | 21.06.2024 in Köln
„TECHNIK SEHEN, VERSTEHEN, ERLEBEN“ Wir sind dabei bei der NACHT DER TECHNIK KÖLN 2024 und freuen uns auf viele Teilnehmer und Besucher. Wo?: Rheinische Hochschule
